Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- My account
- Ordering
- Shipping, Returns & Support
My account
1. How do I create an account or reset my password?
Creating an account is simple! Just click the "Sign In" link at the top right of our website and follow the prompts to register. If you ever forget your password, simply click "Forgot Password" on the login screen, and we'll send a secure reset link straight to your inbox.
2. Can I view my past purchases and invoices in my account?
Yes, absolutely. Once you're logged in, head over to your account dashboard. From there, you can view your complete order history, check the status of current shipments, and download invoices for your records.
Ordering
1. How do I track my solar or electrical equipment order?
Once your order ships, we’ll email you a confirmation with a tracking number. You can also use the "Order Tracking" link in our main menu at any time — just enter your Order ID and billing email to see real-time updates on your delivery.
2. Can I change or cancel my order after placing it?
We process orders quickly to get your hardware to you as fast as possible. If you need to make a change or cancel, please call us immediately at +92 303 6000098. If the order hasn't left our warehouse yet, we’ll do our best to accommodate your request.
3. Do you offer bulk pricing or business accounts for contractors?
Yes, we do! If you're ordering large quantities of solar connectors, inverters, or industrial lighting for a project, please reach out to our support team at oesus@support.com. We can discuss setting up a business account and provide custom wholesale pricing.
Shipping, Returns & Support
1. What is your return policy on electrical components?
We want you to be completely confident in your purchase. Unused components in their original, unopened packaging can typically be returned within 30 days of delivery. Because some electrical and solar items are sensitive, please email our support team first to initiate a return and receive the proper shipping instructions.
2. Do you provide technical support for the solar hardware you sell?
We provide detailed product specifications, wattage ratings, and size variations directly on our product pages to help you choose the right gear. However, for actual system design and installation, we highly recommend consulting with a licensed electrician or solar technician to ensure everything is set up safely and correctly.
